West Woods Austin

Monument PR

Reputation Management / Media Management / Social Media

West Woods has served as the heart of the retail community in West Lake Hills and Rollingwood for the last 36 years. After coming under new ownership in 2017, West Woods needed a partner in navigating community relations, tenant relations and brand management. The Monument Group developed and maintains an online presence for the center via website and social media, modernizing its visibility and accessibility to consumers as well as manages proactive and reactive media issues related to center upgrades and tenant turnover.